Customer Service Employee (German Speaking)

HG is looking for a motivated Customer Service Employee to strengthen our team in Almere. We are proud to be a market leader and focus strongly on excellent customer service and efficient order processing. Our organization is looking for a dedicated and motivated individual to join our team and provide first-class service to our German B2B customers.

Your role
You will play a key role in our company and be responsible for the careful and efficient handling of the entire order process. Your goal is to provide our customers with the best possible service while making a decisive contribution to achieving our organizational (profit) objectives.

Your responsibilities

• You are responsible for the efficient processing of customer orders, ensuring accurate and timely order entry and a smooth order handling process.

• You maintain and update the customer database to ensure customer information remains accurate and up to date, which is essential for effective communication and service.

• You continuously look for ways to improve and optimize order processing and customer service in order to increase efficiency and customer satisfaction.

• You are involved in preparing reports and documenting relevant information related to order processing.

What HG has to offer
If this challenge excites you, we would of course like to share what you can expect from us, including:

• A competitive salary between €2,600 and €3,600

• An on-target bonus of 7.5% of your annual salary

• 30 vacation days based on full-time employment

• A pension scheme

• Full reimbursement of public transport costs

• of course an inspiring work environment within a friendly team, including a weekly free team lunch and monthly drinks

Before we invite you for a coffee and a conversation, we would like to see the following experience and skills:

• You are fluent in Dutch and German. English is a plus

• You are available 32 to 40 hours per week

• You have several years of experience in customer service (B2B)

• You have a passion for understanding customer needs and identifying opportunities to deliver our products and services

• You are detail-oriented, proactive, and able to multitask effectively

• You are comfortable working with order management systems and MS Excel

We are HG!
A stubborn coffee stain on the couch, insects in the shed, or bright red nail polish on bathroom tiles: with more than 300 cleaning and maintenance products for in and around the home, HG offers a solution for every problem. Since 2017, the company has been part of the portfolio of Cobepa, a Belgian investment firm focused on achieving sustainable growth.

HG employs around 175 employees and sells its products in more than 45 countries, including Italy, Spain, France, the United Kingdom, Poland, Germany, and Belgium. HG grows by more than ten percent almost every year and is the market leader in the Benelux.

In the coming years, HG aims to further expand its success both nationally and internationally by developing new products and expanding distribution. In doing so, the company strives to ensure that more and more people trust HG for their cleaning challenges and to grow into a leading European player.

Questions?
Our colleague Shivanie Karia (HR Officer) will be happy to answer your questions. You can reach her via hr@hg.eu

Would you like to apply for the position of Customer Service Employee at HG?
You can apply directly by sending us your CV. You can expect a response from us within five working days.